Cancellation and refunds

Cancelling

You can cancel the subscription at any time from the billing page in the app. Your access runs to the end of the week you have paid for, and nothing is charged after that.

A subscription's mandate runs for one year from the day you set it up. When the year is up it ends on its own, nothing more is charged, we email you, and you can subscribe again from the billing page.

A single week gives you Unlimited for seven days from the moment your payment goes through. It never renews and nothing more is charged, so there is nothing to cancel. When the week ends, the free plan's limits apply again until you buy another week or subscribe. You can hold one paid plan at a time, so a week cannot be bought while a subscription or another week is running.

Refunds

Refunds are handled under the law that applies to you, and we will not hide behind a no-refunds line where you have a right to one. Our own rule is simple: cancelling stops the next charge rather than refunding the week already underway, and any charge that should not have happened — a payment taken after you cancelled, or the same week charged twice — is refunded in full to the payment method it came from, usually within seven working days of our confirming it with Cashfree. If something we charged you for did not work, write to us.

To report a charge that should not have happened, or something you paid for that did not work, write to us from the email address on your account at support@rezifi.com.

If a payment fails

If a weekly subscription payment fails, we email you and the subscription goes on hold while Cashfree retries; tailoring and form filling pause two days after the week you have already paid for runs out (a short grace period for those retries) — until it is sorted or you subscribe again. Your documents stay where they are — we never delete anything over a missed payment.