Mumbai, Maharashtra
Relationship Manager-Current Account
Posted 3 Sept 2026 · Full time
The job in two lines
The Relationship Manager – Current Account manages a portfolio of clients to ensure superior service delivery, drive cross-selling of banking products, and handle routine banking transactions. The role involves building CASA balances, acquiring new clients, and ensuring compliance with operational standards.
Summary by Rezifi's AI, from IDFC First Bank’s posting. Years and pay appear only when the posting states them.
What you'd do
- Manage a portfolio of clients to ensure superior service delivery
- Drive cross-selling of banking products
- Handle routine banking transactions
- Ensure compliance with operational standards
- Build CASA balances and acquire new clients
- Promote digital onboarding and usage of services
- Meet monthly operating plans to improve scorecard performance
- Ensure quick resolution of customer queries and complaints
Skills it is built around
- CASA (Current Account Savings Account)
- Current Account Savings Account
- Mobile/Net Banking
- Net Promoter Score (NPS)
- branch vault
Required
- Bill Pay
- SIPs
- Insurance
- Investments
- EOD cash position
- Learning to Rank
- instruments issued
- dummy accounts
- Suspense Accounts
Nice to have
- POS
- CMS
- trade transactions
The facts
- Experience
- Not stated
- The posting names no number of years.
- Pay
- Not stated
- The posting states no pay.
- Level
- Not stated
- Field
- Banking relationship management
The full posting
From IDFC First Bank’s careers site
As IDFC First Bank posted it. See the original
About the Role
The Relationship Manager – Current Account is responsible for managing a portfolio of clients to ensure superior service delivery and drive cross-selling of banking products. The role focuses on building CASA (Current Account Savings Account) balances, acquiring new clients, and enhancing product penetration per customer. It also involves handling routine banking transactions, managing branch deliverables, and ensuring compliance with operational standards.
Key Responsibilities
Primary Responsibilities
- Drive CASA value build-up and acquire new clients as per branch targets.
- Ensure effective client engagement to facilitate cross-selling of banking products.
- Increase product holding per customer within the assigned portfolio.
- Profile all engaged clients and present suitable banking solutions.
- Promote digital onboarding and usage of services such as Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
- Meet monthly operating plans to improve scorecard performance and decile rankings.
- Coordinate with relationship managers to close business loans, working capital requirements, POS, CMS, and trade transactions generated through client engagement.
- Ensure quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
- Act as custodian of the branch vault, managing vault limits, cash, and non-cash transactions.
- Ensure zero instances of cash shortage or excess at the teller counter.
- Regularly update key registers and review branch reports such as EOD cash position, LTR, and instruments issued.
- Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
- Ensure strict adherence to bank policies and compliance standards.
Secondary Responsibilities
- Conduct audits and ensure compliance with internal and external regulations.
- Deliver best-in-class customer service to become the primary banker for clients.
What We Are Looking For
Education
- Graduate in any discipline.
- Postgraduate in any field (preferred).
Experience
- Prior experience in branch banking or customer relationship roles is preferred.
Skills and Attributes
- Strong customer service and relationship management skills.
- Ability to cross-sell banking products effectively.
- High attention to detail and operational discipline.
- Familiarity with banking systems and digital platforms.
- Strong problem-solving abilities.
- Commitment to compliance and ethical standards.
- Fluent in English with strong business communication skills