Verāval, Gujarat
Associate Relationship Manager - Unnati MBL
Posted 8 Aug 2026 · Full time
The job in two lines
This role involves delivering high-quality client service, customer retention, and driving product sales and new client acquisition through various engagement efforts and market relationships.
Summary by Rezifi's AI, from IDFC First Bank’s posting. Years and pay appear only when the posting states them.
What you'd do
- Identify new market opportunities and generate leads
- Service leads and ensure timely follow-ups
- Manage the end-to-end customer journey from login to disbursement
- Ensure customers do not turn into non-starters
- Develop strong market relationships
Skills it is built around
- client service
- Customer Retention
- product sales
- new client acquisition
Required
- Lead Generation
- User Acquisition
- localized initiatives
- canopy activities
- leaflet distribution
- Cold Calling
- Customer Journey Mapping
The facts
- Experience
- Not stated
- The posting names no number of years.
- Pay
- Not stated
- The posting states no pay.
- Level
- Not stated
- Field
- Client relationship management
The full posting
From IDFC First Bank’s careers site
As IDFC First Bank posted it. See the original
Role/ Job Title: Associate Relationship Manager - Unnati MBL
Function/ Department: Unnati MBL
Job Purpose:
'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition.
Roles & Responsibilities:
'• Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts.
• Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups.
• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
• Achieve individual performance targets related to income generation, product sales, and onboarding of new clients, as per the agreed objectives.
• Manage the end-to-end customer journey from login to disbursement, including documentation, counselling, fulfilment, and continuous handholding throughout the sanction and disbursal process.
• Ensure customers do not turn into non-starters, including proactive support to collections teams in recovering EMIs in case of payment defaults.
• Develop strong market relationships by actively engaging with local builders, business communities, and exploring new channel partners to expand outreach and visibility.
Secondary Responsibilities:
'• Deliver exceptional client service and focus on customer retention by building and nurturing strong relationships, thereby supporting product sales and driving new client acquisition.
Qualifications:
Graduate
Years of Experience:
0-2 years
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