Surat, Gujarat

Relationship Officer-SBE-Small Business Enterprise-Sales

Posted 3 weeks ago

The job in two lines

This role involves assisting in day-to-day tasks, coordinating with relationship managers, and handling client documentation for business loans and working capital solutions. The focus is on building and maintaining strong client relationships, understanding client needs, and ensuring smooth client onboarding and service.

Summary by Rezifi's AI, from Kotak Mahindra Bank’s posting. Years and pay appear only when the posting states them.

What you'd do

Assist in day-to-day tasks and coordinate with relationship managers
Handle client documentation for business loans and working capital solutions
Build and maintain strong client relationships
Understand client needs and ensure smooth onboarding
Address client grievances and suggestions

Skills it is built around

Client Management
client service
client business

Required

document collection
documentation
client transactions
working capital
business loan solutions
Unsecured Lending
Cash Credit (CC)
Demand Loan
BG
client requirements
client trust

Nice to have

sales activities
communication

The facts

Experience: Not stated; The posting names no number of years.
Pay: Not stated; The posting states no pay.
Level: Not stated
Field: Client relationship management

The full posting

From Kotak Mahindra Bank’s careers site

As Kotak Mahindra Bank posted it. See the original

Role: Relationship Officer- SBE

Grade- E0

Job Description

Assisting team in day to day tasks and coordinating with RMs for activities related to business.
Document collection from client and to ensure completion of all the documents along with signatures and stamps.
To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.
Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.
To understand clients business & provide appropriate working capital and business loan solutions.
Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.
Work closely with Branch Banking teams for new customer addition.
To ensure smooth onboarding of the client and catering to client requirements.
Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement.
To coordinate with RMs for business related activities and also help in cross sell
Calling active clients to encourage them to take up new facilities and products.
Addressing client’s uncertainties, grievances and suggestions on time.
Communicating requests and acceptances of offers to our sales team for closing.
Recording all successful and unsuccessful attempts to close sale.
Keep up quality service by adhering to organizational guidelines.
To be updated about the latest product offerings and offers
To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products.
To penetrate client with various products for the primary Relationship & Group companies.
To build relationships with key persons in the target segments & build client trust & confidence.
Focus to continually increase the Book size and profitability of the assigned portfolio.
To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.
To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market
Maintain high caliber client service.
Improve efficiency by monitoring & overseeing continuous improvement of processes
Constantly have a rapport with the operating units to customize and develop solutions

Job requirements:

Passionate to do sales
Go Getter Attitude
Strong Customer Orientation
Self-Motivated
Good relationship Management
Good communication
Good convincing & influencing skills
Graduation is a must