Thāne, Maharashtra

Customer Support - CMS-HO & SUPPORT-CMS

Posted 4 weeks ago · Mid level

The job in two lines

This role involves providing customer support for a Cash Management Platform, including training customers, handling service requests, and coordinating with internal teams to resolve issues.

Summary by Rezifi's AI, from Kotak Mahindra Bank’s posting. Years and pay appear only when the posting states them.

What you'd do

Train customers on Cash Management Platform and Digital Banking Products
Interact with customers to understand their requirements
Support customers for service-related queries
Demonstrate CMS system to clients
Coordinate with internal stakeholders to resolve customer issues

Skills it is built around

Cash Management Platform
CMS
CMS system
customer requirements
customer requests/queries

Required

Cash Management servicing requirements
TAT
banking activities

Nice to have

MBA
MCA
B.Tech
Multiple languages

The facts

Experience: 1+ years; From the posting: “minimum 1-2 years of banking experience”
Pay: Not stated; The posting states no pay.
Level: Mid level
Field: Customer support

The full posting

From Kotak Mahindra Bank’s careers site

As Kotak Mahindra Bank posted it. See the original

Department Cash Management Services Location Mumbai Number of Positions 4 Reporting Relationships Team Leader Position Grade Assistant Manager/Deputy Manager/Manager

The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.

Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
Support Bank customers for modification/service related queries
Demonstration of CMS system to existing as well as new clients
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
Ensuring all customer requests/queries are attended and resolved within the TAT
Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
Graduate/Post Graduate with minimum 1-2 years of banking experience.
Candidate with MBA/MCA/B.Tech (will be an added advantage)
Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
Ability to work under pressure in a dynamic environment
Should have technical orientation
Strong communication (Oral and Written) & Networking Skills
Conversation Multiple languages is an advantage
Good communication skill - should be fluent in Hindi ,English and Marathi