Paytm

Noida, Uttar Pradesh

CST - Associate - Social CST

Posted 3 Aug 2026 · Full time

The job in two lines

This role involves handling customer concerns and complaints on social media platforms, ensuring brand consistency, and managing campaigns to provide a positive customer experience.

Summary by Rezifi's AI, from Paytm’s posting. Years and pay appear only when the posting states them.

What you'd do

  • Handle customer concerns and complaints on social media
  • Manage campaigns and ensure brand consistency
  • Supervise social media interactions and ensure positive customer service experience
  • Develop and implement timelines to achieve targets
  • Resolve merchant queries via chat/call

Skills it is built around

  • chat
  • call
  • social media

Required

  • campaigns
  • brand consistency

Nice to have

  • social media escalations management

The facts

Experience
1+ years
From the posting: “1+ years’ experience in social media escalations management”
Pay
Not stated
The posting states no pay.
Level
Not stated
Field
Customer support

The full posting

From Paytm’s careers site

As Paytm posted it. See the original

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
About the role:Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.
Expectations/ Requirements:● Resolving day-to-day queries of the merchants via chat/call.● Oversee day-to-day management of campaigns and ensure brand consistency.● Ensure brand consistency in copy through tone, voice, and terminology.● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.● Developing and implementing a timeline to achieve targets.● Previous experience in team handling Chat/email Support.
Superpowers/ Skills that will help you succeed in this role:● High level of drive, initiative, and self-motivation● 1+ years’ experience in social media escalations management● Exceptional multi-tasking skills● Strong problem-solving skills
Educational Qualification:Any Graduate.