Amazon

Patna, Bihar

CRM - EDSP

Posted 9 Sept 2026 · Mid level · Full time

The job in two lines

This role involves managing and growing relationships with channel partners for Amazon's Last Mile team, focusing on performance management and operational planning to achieve defined goals.

Summary by Rezifi's AI, from Amazon’s posting. Years and pay appear only when the posting states them.

What you'd do

  • Manage and grow channel partners' business with Amazon
  • Deliver training and coaching on Amazon processes, products, and SOPs
  • Maintain and publish routine performance reports and recommendations
  • Build and manage a multi-layer team, driving performance through coaching and mentoring
  • Handle day-to-day operational escalations and be available round the clock to manage issues
  • Manage relationships with acquired/assigned stores for mutual growth
  • Drive stores against goals (Volume, FTR and other key metrics)
  • Support station operations and/or customer deliveries

Skills it is built around

  • Amazon processes
  • operating model
  • adhere to standard procedures

Required

  • Performance Management
  • Amazon
  • Channel partners business
  • stores

Nice to have

  • performance metrics
  • Continuous Improvement
  • lean techniques

The facts

Experience
2+ years
From the posting: “2+ years of employee and performance management experience”
Pay
Not stated
The posting states no pay.
Level
Mid level
Field
Channel management

The full posting

From Amazon’s careers site

As Amazon posted it. See the original

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Channel Relationship Manager for our Last Mile team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Channel Relationship Manager for our EDSP stations. In this role you will be responsible for EDSP management and support the Cluster Operations Manager in performance management and driving the operational plan to deliver defined above goal performance.

Title: Channel Relationship Manager
Location: Patna, Bihar

Key job responsibilities
Account Management: Managing and driving the growth of the Channel partners business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.

Basic qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.